Includes bibliographical references and index

Preface xiii -- The Field of Organizational Behavior 1 -- Introduction to Organizational Behavior 3 -- Organizational Culture 35 -- Understanding and Managing Individual Behavior 65 -- Individual Differences and Work Behavior 67 -- Perceptions, Attributions and Emotions 93 -- Motivation 119 -- Job Design, Work and Motivation 149 -- Evaluation, Feedback and Rewards 179 -- The Managing Misbehavior 215 -- Managing Individual Stress 241 -- Group Behavior and Interpersonal Influence 275 -- Groups and Teams 277 -- Managing Conflict and Negotiations 309 -- Power, Politics and Empowerment 339 -- Organizational Processes 369 -- Communication 371 -- Decision Making 407 -- Leadership 439 -- Organizational Design, Change, and Innovation 479 -- Organizational Structure and Design 481 -- Managing Organizational Change and Innovation 513 -- Appendix A: Quantitatve and Qualitative Research Techniques for Studying Organizational Behavior and Management Practice 549 -- Glossary 558 -- Endnotes 571 -- Indexes 620

The authors' goal in writing "Organizational Behavior and Management 9e" is to improve students' ability to understand, interpret, and predict the behavior of people working in organizations. The book combines text, self-learning exercises, group participation exercises, and cases in an integrated way designed to enhance learning and retention of organizational behavior concepts and skills. A solid research base and an appendix on research techniques make this book suitable for a graduate studies course.