Includes bibliographical references

Acknowledgments 9 -- Conversation - One Size Doesn't Fit All 11 -- Part One: Function Uniquely -- Unique by Design 23 -- What's Your Style 31 -- Part Two: Prepare Thoroughly -- Overcoming Barriers 45 -- Common Ground 57 -- Part Three: Explore Expectantly -- Starting a Conversation 71 -- Developing a Conversation 83 -- Ending a Conversation 95 -- After a Conversation 105 -- Part Four: Focus Outwardly -- Learning to Listen 119 -- Channeling Stress 131 -- Developing Curiosity 143 -- Using Questions Effectively 151 -- Handling Tough Conversations 163 -- Attittude Is Everything 173 -- High-Tech Talking 183 -- A Mini-Course for Communication 197 -- Meeting Face-to-Face 211 -- A Final Word 219 -- Notes 221

For most people, great conversation doesn't come naturally. Whether you're an introvert who agonizes over what to say or an extrovert who has no trouble talking-but forgets to listen-you'd probably like to improve your conversational skills. By harnessing the strengths of your personality style and employing practical tools for success, you will be able to start, continue, and end a conversation, listen more effectively, enjoy yourself in the process."--